Request missing LEGO bricks: Here's how!

This blog is not always just about Apple and technology, but sometimes also about toys and other physical products that have nothing to do with electronics or software. And the fact that new LEGO sets can sometimes be missing a brick or two certainly fits into this series of irregular excursions into the world of fun. If your set is missing a LEGO brick and you want to reorder it for free, it's really easy. I have tested the procedure and am generally satisfied with the handling of the request.

Missing LEGO brick in new set: How to order missing parts!

The LEGO website has an extensive customer service section to click through. For different inquiries there are form masks in which you can enter the necessary data. This way you can find a solution quickly and without a long phone call or email to the support team. If you want to request a missing LEGO brick so that the set can be fully assembled, then help this page continue.

The first thing you will find on the linked page is the query for your region. If you are not currently using a VPN, the correct country should already be selected (in my case "Germany"). After clicking on the "Next" button, you enter the number or the name of the LEGO set in question and then look for the missing bricks. If you have packed everything in the shopping cart, you enter the shipping data, confirm everything and receive a confirmation of receipt by e-mail.

A little patience: order missing LEGO bricks is being checked

You should not expect delivery on the next working day or the day after that. Depending on the size of the repeat order, it will first be checked. You may receive an email about this. In my case, only one stone was missing, which is why the check was short and I soon had the stone dispatch confirmation in my e-mail inbox. However, LEGO reserves the right to deliver 7 to 10 working days. This confirms that you should not order again after a few days or ask support.

I was lucky to receive the missing stone three business days after it was shipped, a total of five business days after placing the order (yes, it took two days to check). Now the LEGO set is complete and I can assemble it as explained in the enclosed instructions. Incidentally, the stone arrived by airmail and in a padded envelope. Enclosed was a letter with a personal address and parts list. The text states that mistakes are taken very seriously. And you can see that too.

Note: I can imagine that larger re-orders of (allegedly) missing parts are accompanied by high demand. So you shouldn't try to use this free service to get the stones for your individual project by trickery.

Johannes Domke

After graduating from high school, Johannes completed an apprenticeship as a business assistant specializing in foreign languages. But then he decided to research and write, which resulted in his independence. For several years he has been working for Sir Apfelot, among others. His articles include product introductions, news, manuals, video games, consoles, and more. He follows Apple keynotes live via stream.